How we handle your data.

Visualising Stories Ltd is the controller of personal data collected through this website. We are a London design studio registered in England and Wales.

Legal name

Visualising Stories Ltd

Companies House registration

16026210

ICO registration reference

ZB973975

Registered office

86-90 Paul Street, London, EC2A 4NE, United Kingdom

Contact

hello@visualisingstories.com

We only collect personal data when you actively interact with the site. We do not track you across the web or build profiles.

• Website analytics

  We use Cloudflare Web Analytics to understand how the site performs. It records anonymous, aggregated pageview data — URL visited, referrer, country, browser type and screen size. It sets no cookies, performs no individual tracking, and collects no personal data.

• Contact form submissions

  When you submit the contact form we receive your name, email address and message. We collect this only because you chose to send it.

• Meeting bookings

  When you book a call via the Cal.com widget embedded on our contact page we receive your name, email address, the meeting date and time, calendar details and any optional notes you add. We collect this only when you actively book a call.

We rely on the following legal bases under Article 6 of the UK GDPR:

• Analytics

  Legitimate interests (Article 6(1)(f)) — we need to understand how the site performs, and the processing is low-risk because no personal data is collected.

• Contact form

  Pre-contractual steps at your request (Article 6(1)(b)) and legitimate interests (Article 6(1)(f)) — responding to an enquiry you have sent us.

• Meeting bookings

  Contract performance (Article 6(1)(b)) — delivering the meeting you booked.

We only share personal data with the subprocessors who make the website function. Each one is bound by a data processing agreement.

• Vercel Inc.

  United States. Hosts the website.

• Cloudflare Inc.

  United States / global edge. DNS and privacy-friendly analytics.

• Zoho Corporation

  European Union region (smtppro.zoho.eu). Email delivery for the contact form; data stored in the EU.

• Cal.com Inc.

  United States. Meeting booking system.

International transfers to the United States are covered by Standard Contractual Clauses and, where applicable, the EU-US Data Privacy Framework.

We only keep personal data for as long as we need it. Specifically:

• Contact form enquiries

  Two years from the last contact, then deleted.

• Cal.com booking records

  One year after the meeting date, then deleted.

• Cloudflare analytics

  Row-level data is retained by Cloudflare for approximately six months; only aggregate statistics remain after that. We do not control this retention period — it is set by Cloudflare.

We review our retention periods annually.

You have the following rights over the personal data we hold about you:

• Right of access

  Ask us what data we hold about you.

• Right to rectification

  Ask us to correct data that is wrong or incomplete.

• Right to erasure

  Ask us to delete data we no longer need to hold.

• Right to restrict processing

  Ask us to pause processing while we resolve a concern.

• Right to data portability

  Ask for a copy of your data in a common format.

• Right to object to processing

  Object to processing we base on legitimate interests.

• Rights related to automated decision-making

  Not applicable — we do not make automated decisions about you.

• Right to withdraw consent

  Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, email hello@visualisingstories.com. We will respond within one month as required by UK GDPR.

You can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to address your concern first, so please contact us before approaching the ICO.